Memphis Pool

Privacy Policy

At MEMPHIS POOL SUPPLY, INC. (the “Company”, “us” or “we”), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of protected personal information we may collect from you as well as our practices for collecting, using, maintaining, protecting and disclosing that information.

For purposes of this policy protected personal information (“PPI”) means any information relating to you that may be used to identify you, including, without limitation, the following:

Identity Information: Your name, e-mail addresses, phone numbers, physical addresses (billing and shipping), company affiliations, and titles
Demographic Data: Demographic information and location data
Log Details: IP addresses, online user account details or profiles when you log in to your The Club account
Social Media Details: Social media account information, profile pictures, or posts

This policy applies to PPI that we collect:

Through our websites, www.memphispool.com, www.memphispooldelivery.com, and www.outdoorlivingmemphis.com.
In e-mail, text, and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
When you sign up at one of our stores to participate in our programs to receive announcements, advertisements, and promotions.

It does not apply to information collected by:

Through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

Information We Collect About You And How We Collect It

We collect several types of information from and about users of our Website and participants, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the website collects that is defined as personal or personally identifiable information under an applicable law (“personal information”);
That is about you but individually does not identify you, and/or
About your internet connection, the equipment you use to access our website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include web browser information, time zone information, usage details, IP addresses, what pages or products you view, what websites or search terms referred you to the website, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our business partners.

Information You Provide To Us.

The information we collect on or through our Website and retail store visits may include:

Information that you provide at the point of purchase, whether through our online store or one of our brick-and-mortar stores, including your name, billing address, shipping address, essential payment information (including credit and debit card details and transaction amounts) to complete the transaction securely, email address, and phone number. Payment processing occurs through a secure terminal, and full credit card details are not stored on-site.
Information that you provide by filling in forms on one of our Websites or at one of our physical store locations. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with any of our Websites or stores.
Information that you provide when you contact us, including records and copies of your correspondence (including email addresses and physical addresses).
Information that you provide in response to surveys that we might ask you to complete for research purposes.
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies: Certain features of our Website may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Log Files: Our Website may track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons: Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Memphis Pool, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Information We Collect Through Automated Means When You Visit One Of Our Physical Stores.

We utilize security cameras at our physical store locations to monitor public areas for the safety and security of our customers, staff and merchandise. All footage is securely stored, and access is limited to authorized personnel, third party vendors having a need to know, and law enforcement personnel. The images captured by these cameras are currently used solely for security purposes but, in the future, may be used for AI-driven video analytics. If and when implemented, we anticipate that AI-driven video analytics would be used to help us analyze customer behaviors such as shopping preferences, navigation paths, and in-store dwell times, as well as interpret facial expressions and body language to understand moods and interests. If and when implemented, this information would be used to improve your shopping experience and to provide you with interest-based (behavioral) advertising or other targeted content subject to the terms of this Privacy Policy.

Third-Party Use Of Cookies And Other Tracking Technologies.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To fulfill any orders placed through our online store Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) as well as purchases made at one of our physical store locations.
To communicate with you.
To screen orders for potential risk or fraud.
To present our Websites and their contents to you.
To plan our physical store layout and product offerings.
To provide you with information, products, or services that you request from us.
To provide you with information about our services.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Websites, physical store locations, or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Websites.
To improve and optimize our Websites and physical store locations (for example, by generating analytics about how our customers browse and interact with online and physical stores, to inform and enhance your customer experience, and to assess the success of our marketing and advertising campaigns).
In any other way we may describe when you provide the information.
To fulfill any purpose for which you provide it.
For any other purpose with your consent.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Please note that we do not control Shopify’s or Google’s web pages so these links are subject to change without our knowledge.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure Of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Memphis Pool’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Memphis Pool about our Website users and physical store customers is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Memphis Pool, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use And Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Please note that we do not alter our Websites’ data collection and use practices when we see a Do Not Track signal from your browser.

Residents of certain states may have additional personal information rights and choices. Please see “Your State Privacy Rights” Section below for more information.

Accessing And Correcting Your Information

You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

California Civil Code Section § 1798.83 permits users of our Websites and customers of our physical stores that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Residents of Colorado, Connecticut, Virginia, and Utah have the right to:

Confirm whether we process their personal information;
Access and delete certain personal information; and
Opt-out of personal data processing for targeted advertising and sales.

Residents of Colorado, Connecticut, and Virginia have additional rights to:

Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Residents of Nevada have rights to opt-out of certain personal information sales.
To make such a request or exercise any of these rights, please contact us via the following Contact Us link, here.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites or provided at any of our physical store locations. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Changes To Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us through the Contact Us link, here.